Return and Refund Policy

Thank you for shopping at https://markettino.com.

If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains the conditions under which returns, refunds, and replacements may be requested.

Company Information
Sima Cristian
43bis Boulevard Pierre Semard
06300 Nice, France
SIRET: 91124468900053
Email: contact@markettino.com

1. Right of Withdrawal

In accordance with applicable consumer protection laws in the European Union, customers have the right to withdraw from their purchase within 14 days from the date the product is received, without providing any reason.

To exercise this right, you must contact us at contact@markettino.com within the 14-day period and provide your order number and request for return.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase or order confirmation must be provided

Products that are returned damaged due to improper handling by the customer may not be eligible for a refund.

3. Dropshipping Fulfillment

Our store operates using a dropshipping fulfillment model. This means that products may be shipped directly from third-party suppliers or warehouses.

Because of this:

Return instructions may vary depending on the supplier
Returned products may need to be sent to a specific return address provided by our support team
Customers must contact us before sending any return

Unauthorized returns sent without prior approval may not be accepted.

4. Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

Personal care items once opened
Products damaged through misuse
Items returned after the 14-day return period
Items not in their original condition

5. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within a reasonable period of time, depending on your payment provider.

Refund processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received a refund yet:

First check your bank account again
Contact your credit card provider, as it may take some time before the refund is officially posted
Contact your bank as processing times can vary

If you have completed these steps and still have not received your refund, please contact us at contact@markettino.com.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you received a defective or incorrect item, please contact us at contact@markettino.com with your order number and photos of the issue so we can assist you.

8. Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Shipping costs are non-refundable unless the return is due to our error.

Return shipping costs may vary depending on the supplier and product location.

9. Order Cancellation

Orders may only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure described above.

10. Contact

If you have any questions about returns or refunds, please contact us:

Sima Cristian
43bis Boulevard Pierre Semard
06300 Nice, France

Email: contact@markettino.com
Website: https://markettino.com